Privacy Policy
Rezolv Health privacy policy covering how we collect, use, and protect your personal and health information.
1. Who we are
Rezolv Health Inc. is a Management Services Organization incorporated in Delaware, with principal offices at 9000 Crow Canyon Rd Ste S360, Danville, CA 94506. We support clinical practices operating in California, Washington, and Nevada that provide telehealth addiction medicine and mental health services.
References to "Rezolv Health," "we," "us," or "our" in this policy refer to Rezolv Health Inc. and the clinical entities it supports.
2. Information we collect
Information you provide directly
- Name, email address, phone number, and mailing address
- Date of birth and demographic information
- Insurance information
- Health and medical history provided through intake forms
- Payment information (processed through our payment processor; we do not store full payment card numbers)
Information collected automatically
- IP address and device information when you use our website
- Pages visited, time spent, and navigation patterns
- Browser type and operating system
Information from third parties
- Insurance eligibility and claims information from payers
- Pharmacy information related to prescription fulfillment
3. How we use your information
We use the information we collect to:
- Provide, manage, and improve our clinical services
- Schedule and conduct telehealth appointments
- Prescribe and manage medications
- Process insurance claims and payments
- Communicate with you about your care
- Comply with legal and regulatory obligations
- Operate and improve our website
4. HIPAA and health information
Protected health information (PHI) collected through our clinical services is governed by the Health Insurance Portability and Accountability Act (HIPAA). Our Notice of Privacy Practices, available separately, describes in detail how we use and disclose PHI and your rights with respect to your health information.
In California, where Rezolv Health operates as a private-pay practice and does not file insurance claims, your treatment information is contained in your medical record and is not disclosed to insurers or employers without your explicit written authorization.
5. Information sharing
We do not sell your personal information. We share information only:
- With clinical providers involved in your care
- With business associates who help us operate our services, under HIPAA-compliant Business Associate Agreements
- With your insurance company for claims processing (where applicable)
- As required by law, court order, or regulatory authority
- With your explicit written consent
6. Data security
We implement administrative, technical, and physical safeguards to protect your information. Our website uses HTTPS encryption. Our telehealth platform uses encrypted video. Access to patient information is restricted to authorized personnel.
No method of electronic transmission or storage is 100% secure. We take reasonable precautions but cannot guarantee absolute security.
7. Cookies and tracking
Our website uses cookies and similar technologies to operate the site and understand how it is used. We use:
- Essential cookies required for site functionality
- Analytics cookies to understand traffic and usage patterns
You can control cookie settings through your browser. Disabling certain cookies may affect site functionality.
8. Your rights
Depending on your state of residence, you may have rights including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to request deletion of your information (subject to legal and clinical retention requirements)
- The right to opt out of certain uses of your information
For health information rights under HIPAA, see our Notice of Privacy Practices.
To exercise your rights, contact us at info@rezolvhealth.com.
9. Children's privacy
Our services are intended for adults. We do not knowingly collect information from individuals under 18. If we become aware that we have collected information from a minor without appropriate consent, we will take steps to delete it.
10. Changes to this policy
We may update this privacy policy from time to time. Material changes will be communicated by posting the updated policy on our website with a new version number and effective date. The prior version will be archived. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact
Rezolv Health Inc. 9000 Crow Canyon Rd Ste S360 Danville, CA 94506 info@rezolvhealth.com Phone: 310-905-5640